Customer Service Representative

TEKsystems•Milton, GA

13h•$20 - $20•Onsite

About The Position

We are seeking a highly professional and resourceful Customer Support Specialist (CSS) to support one of our top‑tier clients. This role is part of the Customer Support team and works closely with Account Managers who oversee client fleet operations. As a CSS, you will serve as a primary point of contact for drivers, fleet stakeholders, and internal partners—handling a wide variety of customer needs with care, accuracy, and a high level of service. This position requires strong problem-solving skills, excellent communication abilities, and a polished professional presence (including virtual interactions). You will manage a high volume of emails, cases, and calls, ensuring each customer receives tailored, attentive support.

Requirements

2+ years of customer service experience in an office or professional environment.
Exceptional written and verbal communication skills, including strong grammar and email etiquette.
Professional presence and comfort with video-based customer interaction (Teams meetings).
High level of computer proficiency, with the ability to navigate multiple systems and monitors simultaneously.
Strong working knowledge of Microsoft Office (Outlook, Word, Excel).
Excel skills must include basic formatting, copy/paste, VLOOKUP, and basic pivot tables.
Ability to multitask while maintaining accuracy and attention to detail.
Typing speed: 40 WPM minimum.
High school diploma (or equivalent) required.

Nice To Haves

Experience with Salesforce CRM preferred.

Responsibilities

Serve as the front-line resource for drivers and fleet stakeholders, addressing inquiries via phone and email with a customer-first mindset.
Provide support for a wide range of driver concerns (e.g., impounded vehicles, service needs, education on next steps).
Assist Account Managers with day-to-day customer service needs related to fleet operations.
Deliver thorough, thoughtful assistance—this is not a high-speed call center; quality matters over speed.
Support vehicle ordering processes and coordinate related customer service tasks.
Utilize internal systems (including CARE) to manage, track, and resolve customer issues from start to finish.
Enter and update customer information in real time while multitasking across systems and multiple monitors.
Ensure all interactions and resolutions are accurately documented in Salesforce and other internal platforms.
Generate and update documents such as vehicle selectors, billing change requests, reports, driver data updates, and insurance card distributions.
Use Excel tools—particularly VLOOKUP, basic formatting, and pivot tables—to organize and analyze data.
Communicate with drivers via email to gather missing or required information.
Make outbound calls as needed to follow up on customer inquiries and ensure timely resolutions.
Provide clear, professional communication in written and verbal form.
Maintain a high level of professionalism during virtual customer meetings conducted through Microsoft Teams.