Customer Service Representative

ExtensisHR•St. Louis Park, MN

1d•$22•Onsite

About The Position

At Gudrun Sjödén, we’re committed to providing every customer with a welcoming, personal, and inspiring experience. As a Customer Service Representative , you’ll serve as the voice of our brand, assisting customers with empathy, patience, and a keen eye for detail. You’ll play a key role in fostering meaningful, long-term relationships while ensuring each interaction reflects our core values. This position also offers the opportunity to grow into a more senior support role over time, making it a great fit for someone looking to build a long-term career in customer service. This is an on-site role, Monday through Friday based in Minnesota.

Requirements

2+ years of customer service experience required , preferably in retail or eCommerce
A warm and professional communication style
Excellent problem-solving abilities and strong attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Strong organizational skills and ability to stay focused under pressure
Confidence in handling a variety of customer situations with patience and care

Nice To Haves

Experience with CRM or customer service tools is a plus

Responsibilities

Provide friendly, thoughtful support to customers via phone, email, and chat
Assist with orders, returns, exchanges, refunds, and general inquiries
Offer product guidance and styling support when appropriate
Resolve concerns with empathy and a solutions-focused approach
Escalate more complex cases when needed and ensure follow-through
Maintain accurate records and notes in our systems
Collaborate closely with warehouse, retail stores, and internal teams to support a smooth customer experience