Customer Service Representative

Argon Medical Devices Inc • Athens, TX

9h

About The Position

Provide a variety of customer related services through telephone and fax contact including inquiries, orders, order entry, pricing, scheduling, delivery and disposition of customer complaints and questions.

Requirements

• High School diploma or GED equivalent
• Basic Microsoft Outlook, Excel, and Word skills
• Excellent verbal and written communication skills
• Must be self-directed while performing daily duties
• Must be able to work with a minimum of supervision and make responsible decisions in a fast-paced environment
• Due to the business necessity of communication, safety and production, candidates must be able to speak, read and write English

Nice To Haves

• Experience with Argon products preferred

Responsibilities

• Communicate with customers regarding pricing, inventory, scheduling, shipment and expediting information and process orders in computer system
• Interact with Argon warehouses regarding shipping and expediting of orders
• Provide technical support for customers as needed
• Resolve customer questions, complaints and requests
• Adjust complaints concerning billing or service rendered, referring complaints to designated departments for investigation
• Interact with other departments on a variety of issues.
• Provide assistance to Sales Representatives.
• Participate in training newly hired Customer Service Representatives
• Operate a personal computer and appropriate software packages.
• Follow all safety procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED