Customer Service Representative

TEKsystems•Town of Oyster Bay, NY

4d•$23 - $25•Onsite

About The Position

The Logistics Support Specialist manages a portfolio of customers with the goal of delivering exceptional service throughout every stage of the order lifecycle. This position plays a key role in supporting distribution material sales, executing RFQ follow‑ups, and ensuring performance targets are met in alignment with objectives set by the Vice President of Sales.

Requirements

Ability to critically review and interpret technical product specifications.
Experience monitoring performance targets through BI tools.
Strong proficiency in MS Office, especially Excel.
Hands‑on experience with SAP and Salesforce.
Working knowledge of quality audit processes and Quality Management Systems.

Nice To Haves

Market awareness within supply chain, aerospace, or related industries is a plus.

Responsibilities

Manage customer Requests for Quotations (RFQs) by analyzing requirements, checking stock availability, reviewing purchasing contracts, and referencing prior supplier requests.
Prepare customer offers based on the best supply source as determined by Procurement (certifications, pricing, lead time).
Conduct RFQ follow‑up activities, including email communication, phone calls, videoconferences, and occasional customer visits.
Build and maintain strong, sustainable customer relationships by providing clear product and order information, including explaining complex technical details.
Proactively address customer complaints and coordinate resolutions with internal teams (Quality & Compliance, Finance, Operations, etc.).
Monitor daily KPIs—Sales, Margin, Bookings, OTIF %, Order Book, and more—using BI tools such as Qlik, and implement corrective actions when needed.
Support additional duties as assigned to ensure the efficient operation of the company.