Customer Service Representatives

Go Answer

1d

About The Position

Customer Service Representatives – Contact Center – A Go Answer receptionist is a connection maker, bringing back personal customer experiences in a technology-driven world.

Requirements

• Applicants must be 18 years and over and legally eligible to work in St. Lucia.
• Must have experience in related field - (call center, retail, hospitality)
• High School Diploma or equivalent.
• Must be fluent in English with exceptional verbal and written communication.
• Positive Attitude and Energy
• Excellent Phone voice
• Outstanding customer service and active listening skills
• Computer literacy - Typing 25 words per minute. MS Word/Excel.
• Self-motivated and able to adapt to and comprehend business processes and procedural changes
• Ability to work in a fast paced environment.
• Schedule flexibility

Responsibilities

• Manage a high volume of inbound/outbound calls in a timely manner.
• Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement
• Addressing complaints, queries and feedback from our clients and patiently providing the best possible solutions.
• Build and strengthen customer relationships to achieve positive connections by going the extra mile.
• Develop a thorough understanding of client's products and services.
• Follow account procedures and/or scripts with a personal touch.
• Guide callers through troubleshooting, navigating the client's site and products or services.
• Understand and strive to meet or exceed contact center metrics while providing excellent customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED