Customer Service Representative

Chefs Warehouse • Dallas, TX

2d

About The Position

Bilingual Customer Service Representatives operate in an ERP-driven order management environment, functioning as order management specialists rather than traditional call-center support. This role requires precise execution within enterprise systems that directly impact revenue recognition, fulfillment accuracy, inventory flow, and customer satisfaction.CSRs are responsible for entering, validating, and managing orders within related platforms where errors can result in downstream operational disruption, financial loss, credits, rework, and customer dissatisfaction. As such, accuracy, system proficiency, and procedural adherence are critical to the success of the business.CSR II serve as the frontline foundation of the Customer Service team and are responsible delivering consistent, professional service in accordance with established procedures. The role focuses on execution, accuracy, responsiveness, and learning, providing the core skills and experience necessary for progression into advanced Customer Service roles.

Requirements

• Minimum of 3 years of customer service or related experience.
• High school diploma or GED required.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Proficiency in CRM systems, Microsoft 365, and customer service platforms (or ability to learn quickly).
• Strong attention to detail and commitment to accuracy.
• Dependable, punctual, and professional in appearance and conduct.
• Ability to manage stressful situations calmly and professionally.

Nice To Haves

• Food service and/or retail produce experience.
• Bilingual (English/Spanish) communication skills

Responsibilities

• Answer inbound calls and emails to assist customers with placing orders, order modifications, and product inquiries.
• Accurately enter and process customer orders in accordance with established procedures and timelines.
• Maintain a high standard of professionalism and courtesy in all customer interactions.
• Ensure 99%+ accuracy when entering and processing orders.
• Review order details carefully to prevent duplication, errors, or omissions.
• Utilize available tools and reports to verify order accuracy and completeness.
• Support routine post-sale requests, including basic returns, exchanges, RMAs, and credit requests in accordance with documented procedures.
• Track delivery status and provide standard updates to customers as needed.
• Escalate complex, time-sensitive, or non-routine issues to CSR II, CSR III, or leadership following established escalation paths.
• Work collaboratively with Sales Representatives to support customer needs and routine service requests.
• Communicate clearly and timely with internal teams regarding order status or customer needs within defined scope.
• Accept assigned tasks and requests from CSR II or leadership and complete them accurately and within required timeframes.
• Follow all SOPs, templates, and workflows consistently.
• Learn and apply platform functionality, product knowledge, and service standards.
• Seek guidance when encountering unfamiliar or complex scenarios.
• Actively participate in training and coaching to build proficiency and confidence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED