Customer Service Representative - Producer Services
About The Position
Looking for Technical Support Expertise! Join our dynamic Producer Service Center team and become the go‑to support expert for our field agents and internal partners! If you love problem‑solving, multitasking, and delivering top‑tier service, this role is for you. What You’ll Do Support agents, brokers, and internal teams with policy, underwriting, billing, licensing & compensation questions Troubleshoot basic technical issues in enrollment and internal systems Handle 30–40 calls/day (avg. 11 mins) and conduct real-time research Deliver friendly, accurate, customer-first service Meet KPIs for quality, handle time, ACW & customer satisfaction What You Bring Strong communication & customer service skills Ability to stay calm, think fast, and solve problems on the spot Basic computer proficiency Friendly, professional attitude Bonus: Experience in contact centers, supplemental insurance knowledge, or bilingual (Spanish) skills Qualifications High school diploma/GED required (Associate Degree preferred) 2+ years contact center experience preferred (but not required) 🔥 If you’re passionate about helping people and ready to grow your career, apply now!
Requirements
- Strong communication & customer service skills
- Ability to stay calm, think fast, and solve problems on the spot
- Basic computer proficiency
- Friendly, professional attitude
- High school diploma/GED required (Associate Degree preferred)
- 2+ years contact center experience preferred (but not required)
Nice To Haves
- Experience in contact centers
- supplemental insurance knowledge
- bilingual (Spanish) skills
Responsibilities
- Support agents, brokers, and internal teams with policy, underwriting, billing, licensing & compensation questions
- Troubleshoot basic technical issues in enrollment and internal systems
- Handle 30–40 calls/day (avg. 11 mins) and conduct real-time research
- Deliver friendly, accurate, customer-first service
- Meet KPIs for quality, handle time, ACW & customer satisfaction
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
