Customer Service Representative

Pratt Industries • Valparaiso, IN

33d • $42,000

About The Position

Customer Service Representative

Reports to Customer Service Manager/Customer Service Rep Lead

Starting Wage: $42,000 annually

Take and process customer orders and address all customer inquiries and
complaints.

Requirements

• High school diploma or GED
• Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
• Application knowledge and skill for computer data entry
• Application knowledge of products and production processes
• Quality standards – both ISO and QS
• Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Experience working in a manufacturing environment
• Computer data-entry experience
• Experience in the corrugated box industry

Responsibilities

• Take customer orders either directly from customers or sales representatives.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Process billing.
• Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
• Maintain customer files.
• Process new items.
• Process purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Fax confirmations to customers
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
• Complies with company policies and procedures.
• Additional duties as assigned by management.

Benefits

• Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, FSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED