Customer Service Representative - Patient Registration

R1 RCM•Baltimore, MD

1d•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. This Customer Service Representative role is focused on patient registration at Ascension St Agnes Hospital Baltimore. The position involves helping patients check into the hospital, answering questions during registration, and collecting information accurately and quickly. It requires building trust through compassionate listening to address patient fears, concerns, and questions. The ideal candidate will be a confident multi-tasker, quick with technology, and proficient in typing and answering phones. No previous healthcare experience is required, as comprehensive training will be provided, making this an excellent starting point for a healthcare career. The role is in a hospital/lab environment, so candidates must be prepared to encounter illness and injuries. Mandatory requirements include being up-to-date on all vaccinations, passing a drug test, and passing a background check prior to hire. The work environment is fast-paced, often requiring interaction with multiple computer screens and handling interruptions from clinicians for emergent care. While collecting patient and insurance information, the role demands quick work and adaptability to unexpected situations, as there is significant variation in health plans and coverage.

Requirements

Confident multi-tasker
Quick study with technology
Ability to type and answer phones
Up to date on all vaccinations
Pass a drug test
Pass a background check prior to hire
High School Diploma or GED
Excellent customer service experience

Responsibilities

Help patients check into the hospital
Answer questions during registration
Collect information accurately and quickly
Listen with compassion to address patient fears, concerns, and questions
Work on computers and answer phones to intake information in a busy environment
Work across multiple screens collecting details that must be input correctly between physician and nurse check-ins
Work around clinicians interrupting the registration process for emergent clinical care
Help people who may be very ill or worried by listening carefully to ease their anxiety
Ask follow-up questions and build rapport in real time
Assist patients complete their registration
Collect patient and insurance information, navigating variations in health plans and coverage