Customer Service Representative
About The Position
Do you enjoy helping customers achieve their financial goals? Capitol Federal is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you’ll be the friendly face that welcomes customers, helps them with their everyday banking needs, and guides them into exciting new financial adventures. What You’ll Do: Help customers open checking, savings, and other accounts that fit their goals. Originate, process and close a variety of consumer loans. Process deposits, withdrawals, and other transactions with accuracy and efficiency. Answer questions, resolve issues, and make every interaction feel personal. Collaborate with teammates to deliver world-class customer service. Join a team that values performance, customer relationships, and career growth. Let’s grow together! To learn more or apply go to https://www.capfed.com/about-capfed/careers CapFed® is an equal opportunity employer. About Us - At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.
Requirements
- 1-3 years of new accounts experience; consumer lending is preferred.
- Strong attention to details and accuracy.
- Exceptional customer service skills with the ability to build lasting relationships.
- A team-oriented mindset and commitment to shared success.
Responsibilities
- Help customers open checking, savings, and other accounts that fit their goals.
- Originate, process and close a variety of consumer loans.
- Process deposits, withdrawals, and other transactions with accuracy and efficiency.
- Answer questions, resolve issues, and make every interaction feel personal.
- Collaborate with teammates to deliver world-class customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
