Customer Service Representative

Pratt Industries•Cedar Hill, TX

3h•Onsite

About The Position

As a Customer Service Representative for Pratt Industries – Houston, you will be the primary point of contact for our customers, responsible for taking and processing orders, and addressing all inquiries and complaints. You'll play a crucial role in ensuring customer satisfaction by accurately managing orders, maintaining customer records, and coordinating with various internal departments to fulfill customer needs and support sales efforts.

Requirements

A strong commitment to delivering excellent customer service and ensuring customer satisfaction.
Exceptional attention to detail when processing orders and managing customer information.
Proactive communication skills to address inquiries, resolve complaints, and coordinate effectively with internal teams.
A willingness to support sales personnel and contribute to identifying supplemental sales opportunities.
Adherence to company policies and procedures, maintaining high standards in all interactions.
High school diploma or GED.
Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rates, ratios, and percentages, and calculate figures and amounts such as discounts, costs, proportions, and volumes.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to solve a variety of problems and deal with situations where only limited information or standardization exists.
Application knowledge and skill for computer data entry. Application knowledge of products and production processes. Understanding of Quality standards – both ISO and QS.

Nice To Haves

Experience working in a manufacturing environment.
Computer data-entry experience.
Experience in the corrugated box industry.

Responsibilities

Take customer orders directly from customers or sales representatives.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Process billing accurately and efficiently.
Handle customer complaints and questions, following up with appropriate internal personnel as required.
Maintain comprehensive customer files.
Process new items and new purchase orders.
Coordinate accounting credits.
Record and distribute customer order changes.
Fax order confirmations to customers.
Assist sales personnel as appropriate and assist in generating supplemental sales.
Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed.
Analyze monthly usages and re-stocking needs per customer.
Comply with all company policies and procedures.
Additional duties as assigned by management.

Benefits

Insurance Benefits
Wellness reimbursement within one month
Paid holidays from day one
Paid vacation after 6 months
401(k) with match at 3 months
Tuition reimbursement at one year
Excellent benefits package including medical, dental, short-term disability and HSA
Paid Childbearing/parental leave at one year
Healthy Lifestyle program with up to $1,200 awarded each year to your HSA
Employee Assistance Programs to help you manage your life at work and at home
Safety and PPE Reimbursements
Cell phone discount with 2 major providers
Monthly incentive bonus if plant goals are met
Competitive compensation plans with incentive opportunities
Full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal