Accepting Resumes for Future Openings: Customer Service Representative

Insurance Store • Chesterfield, MO

1d

About The Position

Insurance Store Inc. looking for a dedicated Insurance Personal Lines Customer Service Representative (CSR) who will be responsible for handling customer questions, coverages, claims and billing inquires. As the first point-of contact, The CSR will need to provide accurate and quick support with the highest degree of courtesy and professionalism. A positive, patient, empathetic, adaptable, customer-service focused attitude is needed. The ideal candidate for this position will be: a fast learner who will be able to use their knowledge to solve problems quickly He or she must have at least 5 years of customer service experience. a high school diploma excellent interpersonal skills and strong computer and time management skills he or she will need to be able to effectively promote the company’s insurance products and services must be organized detail-oriented and an excellent communicator, both verbal and written

Requirements

• at least 5 years of customer service experience
• a high school diploma
• excellent interpersonal skills and strong computer and time management skills
• must be organized detail-oriented and an excellent communicator, both verbal and written

Responsibilities

• Answer customer/client requests or inquiries regarding auto, home, boat, RV, motorcycle and Umbrella insurance products. Including billing, claims and handle any problem areas
• Ability to interact with customers in a professional manner by phone, email or in person
• Provide expert information to new and existing clients, as well as field and answer questions thoroughly
• Responsible for improving customer retention through programs and services provided to the customer
• Develop systems and procedures for improving overall client satisfaction
• Offer recommendations according to the customer’s needs
• Continually maintain working knowledge of all company products, services and promotions
• Offer administrative support to the team when needed
• Maintain record of customer interactions and transactions
• A work ethic based on dedication to the company & its mission
• Promote various marketing initiative to prospective customers as appropriate

Benefits

• Salary negotiable based on experience
• Re-imbursement of renewal license
• Paid continuing insurance education
• IRA after 2 years
• Paid vacation
• Paid Sick time
• Health Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED