Customer Service Representative - Bilingual in Spanish

Shively Diversified Management Services • Saginaw, MI

8h

About The Position

We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Requirements

• A high school diploma and 1-3 years of customer service experience is preferred
• Good written and oral communication skills and excellent organizational skills
• Experience using Microsoft Word, Excel, and Outlook
• Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
• Successfully pass the required pre-employment background check and drug screen
• Bilingual in Spanish

Nice To Haves

• Knowledge of purchasing or inventory management is desirable
• Good interpersonal and leadership skills

Responsibilities

• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly
• Able to complete assigned tasks working with little to no supervision
• Comply with all safety guidelines to ensure a safe work environment

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED