Customer Service Representative
About The Position
At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits. Bell Brothers is looking for a dedicated Customer Service Representative to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction. This position is in-office, in the city of Sacramento. Schedule: We ask that our candidates have open availability, as shifts can vary
Requirements
- 3–5 years of call center experience.
- Ability to type 45+ WPM while talking and multitasking.
- Proficient with Microsoft Suite; Service Titan experience is a plus.
- Strong communication, problem-solving, and customer service skills.
- Ability to sit for extended periods with clear speech and listening abilities.
- Use standard office equipment, including computer, phone, copier/scanner, etc
- Ability to work at a computer for long periods of time
- Ability to stand, walk, kneel, stoop, crouch, and climb as well as lift, carry, and/or move up to 25lbs
- Ability to work in a noisy work environment
Nice To Haves
- HVAC or plumbing industry experience is a plus.
- Service Titan experience is a plus.
- Bilingual (Spanish) is a plus.
Responsibilities
- Manage a high volume of inbound and outbound calls to schedule appointments.
- Quickly identify client needs, provide solutions, and resolve concerns professionally.
- Accurately document client interactions while managing multiple tasks.
- Meet productivity goals and maintain high-quality service standards.
- Develop a working knowledge of our products and services.
Benefits
- Competitive Pay with performance-based bonuses.
- Career Growth Opportunities – We promote from within.
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation, holidays, and sick leave
- Positive Work Environment: Supportive and team-oriented.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
