Customer Service Representative - Deliver Service That Matters.

Mid Valley Disposal & Transfer•Kerman, CA

10d

About The Position

At Mid Valley Disposal, our Customer Service Representatives are more than just a point of contact—they’re the face and voice of our company. If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering exceptional service, this is the opportunity for you. As a CSR, you’ll handle a high volume of calls and inquiries while providing accurate information, resolving concerns, and ensuring every customer interaction is professional, positive, and efficient.

Requirements

High School Diploma or GED required (Associate’s or Bachelor’s preferred)
1+ year of customer service experience in a high-volume environment
Strong communication, problem-solving, and multitasking skills
Excellent attention to detail and data entry accuracy
Ability to stay organized and perform under pressure

Nice To Haves

Bilingual (Spanish/English)
Experience in waste management, utilities, or logistics is a plus

Responsibilities

Deliver friendly, professional, and respectful service to customers and team members
Answer incoming calls, emails, and customer inquiries with accuracy and efficiency
Assist with account questions, billing inquiries, and service requests
Maintain and update customer records in company systems
Troubleshoot and resolve basic issues; escalate complex concerns as needed
Collaborate with internal teams to ensure customer satisfaction
Follow company policies, procedures, and service standards
Contribute to a positive, team-oriented work environment