Circle Brands - Customer Service Representative

Circle Y • Yoakum, TX

17h

About The Position

Customer Service Representative Job Summary
The Customer Service Representative provides exceptional service to customers, vendors, and internal teams by phone, email, and in-person. This role is essential in ensuring timely responses, order accuracy, and smooth operations by maintaining a deep understanding of Texas Ammunition products and services.

Requirements

• High school diploma or GED required
• Must have a valid driver's license with a clean three-year driving history
• Strong computer proficiency (MS Office, Outlook)
• Excellent verbal and written communication
• Ability to multitask and remain organized under pressure
• Strong interpersonal skills and customer empathy
• Clean, professional demeanor and workspace habits
• Problem-solving mindset

Nice To Haves

• ERP software and Microsoft Office experience preferred

Responsibilities

• Deliver a five-star customer experience in all interactions
• Accurately enter and manage data in the company system
• Follow up on orders to ensure delivery and customer satisfaction
• Address customer feedback and complaints in collaboration with Supervisor
• Gather customer insights to support continuous improvement
• File and organize order records
• Collaborate with production, shipping, and warehouse teams
• All other duties assigned by management

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Time Off
• Profit Sharing
• Counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees