Customer Service Representative
INHABIT IQ•Mason, OH
•Hybrid
About The Position
The Customer Service Representative will answer inquiries; resolve problems; and fulfill customer requests. This position reports directly to the Customer Service Supervisor.
Requirements
- Minimum of 1 year in a customer service or office work environment
- Ability to multi-task and work in a fast-paced environment
- Strong attention to detail and organization skills
- Strong customer service skills and professionalism
- Ability to adapt to changing software and support parameters frequently
- Ability to work individually and as a member of a team
- Strong written and verbal communication skills
- Strong data entry, computer and clerical skills
- High School Diploma or equivalent required
Responsibilities
- Build rapport with customers by greeting them in a courteous, friendly, and professional manner
- Listen attentively to customer needs and concerns; demonstrate empathy
- Answers customer inquiries by clarifying desired information; researching, locating, and providing information
- Prepare complete and accurate work and update customer file.
- Verify all information on file is correct
- Learn and utilize the underwriter’s systems to be able to execute customer requests
- Contact the underwriter for the customer if additional help is needed on the policy
- Notate call summary in policy notes of correct customer
- Remind the customer of upcoming payments/renewals scheduled
- Provide documents via email or paper request to insured or leasing office per insured request
- Take initial claims information and submit electronically to start the claims process
- Be punctual for all scheduled shifts
- Complete daily list of outbound pending cancellation calls and notate accounts accordingly
- Remain open to feedback and help with continual improvement opportunities via team standups.
Benefits
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
