Remote Customer Service Representative

Nexis Builds • Houston, TX

17d • Remote

About The Position

As a Customer Service Representative, you'll be at the heart of our operations, acting as the first point of contact for clients, partners, and stakeholders. Your role is crucial in delivering exceptional customer experiences, handling inquiries with professionalism, and ensuring smooth communication between various departments. If you thrive in a fast-paced environment, have a passion for problem-solving, and enjoy engaging with people, this role is perfect for you.

Requirements

• Exceptional Communication Skills Clear, friendly, and professional verbal and written communication skills.
• Customer-Focused Mindset A genuine passion for helping people and ensuring customer satisfaction.
• Problem-Solving Ability Quick thinking and the ability to resolve customer issues efficiently.
• Organizational Skills Ability to handle multiple tasks, prioritize, and maintain accuracy under pressure.
• Tech-Savvy Comfortable using CRM software, Microsoft Office Suite, and other customer support tools.
• Attention to Detail Accuracy in data entry, order processing, and maintaining client records.
• Team Player Ability to work well with different departments and contribute to a positive work environment.
• Experience in Customer Service Prior experience in a customer service, administrative, or call center role is preferred.

Nice To Haves

• Construction/Engineering Industry Experience (a plus) Familiarity with civil engineering, construction, or infrastructure services is a bonus but not required.

Responsibilities

• Be the Voice of Nexis Builds You'll be the first impression clients have of our company, so your communication skills must be top-notch.
• Handle Inquiries Efficiently Answer calls, emails, and live chat messages from clients, vendors, and internal teams, ensuring quick and accurate responses.
• Resolve Issues Proactively Troubleshoot concerns, coordinate solutions, and follow up to ensure complete customer satisfaction.
• Build and Maintain Relationships Foster strong connections with clients and partners to ensure loyalty and repeat business.
• Process Orders and Service Requests Handle order placements, project status inquiries, and service requests with efficiency and accuracy.
• Stay Organized and Detail-Oriented Keep detailed records of customer interactions, transactions, and feedback in our CRM system.
• Collaborate with Teams Work closely with project managers, engineers, and other departments to relay client needs and ensure seamless service delivery.
• Identify Opportunities for Improvement Gather customer insights and recommend ways to enhance our processes and services.
• Educate Customers Provide clients with essential information about Nexis Builds' services, policies, and project updates.
• Maintain a Positive and Professional Demeanor Represent Nexis Builds with enthusiasm and professionalism in all interactions.

Benefits

• Competitive Salary & Benefits We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Career Growth & Development We invest in our employees, providing training, mentorship, and opportunities for advancement.
• Supportive Team Environment Work in a dynamic and collaborative atmosphere with a team that values your contributions.
• Exciting Industry Be part of a company thats shaping the future of civil engineering and construction.
• Work-Life Balance We believe in creating an environment where our employees can thrive both professionally and personally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed