Customer Service Representative - Part time

Lil' Kickers•Vancouver, WA

20d•$18 - $19•Onsite

About The Position

Salmon Creek Indoor Customer Service Representatives are vital to the success of our business. As the face of Salmon Creek Indoor, they help give customers the best possible experience by providing exceptional service. That means they are knowledgeable in all aspects of our programs and enjoy interacting with others. Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it. Salmon Creek Indoor is a family-run business dedicated to family fun. We offer great soccer leagues and classes year-round. Lil’ Kickers is a nationwide soccer program rooted in child development theory for kids ages 18 months to 12 years old. Weekly classes are packed with fun and taught by dynamic coaches with a passion for kids. We focus on helping children build strong physical, intellectual and emotional skills using the game of soccer. With more than 100 locations across the U.S. and Canada, Lil’ Kickers has been a source of fun and individual growth for more than 1,000,000 participants over the past 20 years. Using world-renowned child development theories, our curriculum is child-centered, creative, and comprehensive. By rewarding the children’s effort and not just the outcome, we drive the will to try again and again and again. We believe an amazing on-field experience will keep children engaged and coming back for more. To inspire. We believe childhood is a magical time full of possibilities. We believe in approaching everything from a developmental perspective. We believe learning should be fun. We believe in creating space for all children whether they are on the road to all-star soccer or simply just want to play. Every Coach within Lil' Kickers has gone through rigorous training to make sure each child is getting the best instruction possible that is both age-appropriate and developmentally minded.

Requirements

Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers.
They also:
Build rapport with all customers and families
Multi-task and manage time effectively
Know how to have fun on the job!
Undergo a background check

Nice To Haves

Previous customer service experience is preferred but not required.

Responsibilities

Become well-versed in all Salmon Creek Indoor offerings to provide outstanding customer service.
Collaborate with customers to answer questions and problem-solving.
Effectively and professionally communicate with customers in person, on the phone, and by email.
Assisting with sales of programming and customer memberships.
Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms.
Serve food, beverages, and concessions ( MAST permit , if you don't have one, we will pay for your training to get this). Must be 21 years old to serve alcohol at the arena.
Manage front desk appearance with stocking, facing, and rotation of inventory.
Help maintain a clean facility.