Customer Service (F/T, On-Site)

GritR Sports • North Richland Hills, TX

3d • $18 • Onsite

About The Position

At GritR Sports, we don’t just sell gear; we support a lifestyle. We are looking for a dedicated Customer Service Representative who is ready to be the face (and voice) of our brand. If you are a problem-solver who thrives in a fast-paced environment and has an interest in firearms and outdoor sports, you’ll fit right in.
In this role, you won't just "process orders"—you will drive customer loyalty by ensuring every interaction is seamless, secure, and expert-led.

Requirements

• Proven track record in customer support or "client success" roles.
• Exceptional written and verbal skills (you can explain complex topics clearly and kindly).
• Comfortable navigating multi-channel communication tools.
• The ability to turn a complaint into a solution while maintaining a positive, professional attitude.

Nice To Haves

• A genuine passion or interest in Firearms and Outdoor Sports is highly preferred.

Responsibilities

• Manage inbound calls and emails, turning inquiries into positive experiences.
• Process orders with precision, including payment verification and proactive fraud prevention.
• Use our multi-channel systems to document interactions, ensuring our team stays aligned, and our customers continuously taken care of.
• Maintain up-to-date knowledge of our evolving product catalog to provide "strategic" advice, not just scripted answers.

Benefits

• Health, Dental, and Vision insurance.
• 401(k) plan
• Paid and Unpaid Time Off (PTO) to get you outdoors.
• Casual dress code, team engagement events, and a "promote from within" philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed