Customer Service Representative Ephrata PA 4054541

Champion Homes•East Cocalico Township, PA

20h

About The Position

Champion Home Builders, Inc. wants YOU! We are seeking to hire a Customer Service Rep to join our team in the Ephrata, PA region. Champion Home Builder, Inc wants YOU! We are seeking to hire a great employees to join our team at our Ephrata plant. For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada. Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee. Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:

Requirements

Must have strong attention to detail
Must provide a high level of customer service
Must have strong communication skills both internal (Champion) and external (Customers)
Must have a great work ethic
Must live the Champion Operating Principles
Must have working knowledge of Microsoft Office

Nice To Haves

Previous experience in manufactured/modular housing desired

Responsibilities

Talks with customers by phone to go over the customer list.
Review retailer checkout sheets for items wrong with home when it arrives at the lot.
Guide contractors working for their plant.
Enter service orders into the service system.
Assign correct parts to each item on service order.
File completed work orders.