Customer Service Representative

Buck•Quarryville, PA

48d•Onsite

About The Position

Buck Company LLC is seeking a dedicated Customer Service Representative to support our customers and internal teams. If you enjoy helping people, solving problems, and working in a fast‑paced environment, this is a great opportunity to build a meaningful career with a global manufacturing leader! Who We Are: Buck Company LLC, located in Quarryville, Pennsylvania, is a family-owned foundry dedicated to melding tradition with precision. For decades, we’ve been manufacturing high-quality metal castings, serving over 55 different industries. Our skilled team takes pride in hands-on workmanship, state-of-the-art equipment, and an unwavering commitment to integrity—delivering products built to last and service rooted in trust. At Buck Company LLC, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

Requirements

High school diploma or equivalent required; Associate or Bachelor’s degree preferred
2–3 years of customer service or administrative experience preferred
Strong communication skills, including active listening and clear written communication
Positive, customer‑focused attitude
Ability to stay calm under pressure while maintaining a sense of urgency
Strong organizational skills with the ability to prioritize and multitask
High attention to detail and accuracy
Proficient computer skills, including Microsoft Office; familiarity with Odyssey software is a plus
Ability to thrive in a fast‑paced work environment

Nice To Haves

Associate or Bachelor’s degree preferred
familiarity with Odyssey software is a plus

Responsibilities

Providing friendly, responsive support to internal and external customers
Managing incoming phone calls and email inquiries
Accurately entering customer orders into our system
Assisting customers with product or service questions and resolving issues quickly
Following up to ensure customer needs are fully met
Supporting special projects and administrative tasks as assigned