Customer Service Representative

CAE•Dallas, TX

36d

About The Position

Customer Service Representative Description The Customer Service Representative (CSR) is responsible for coordinating across functional teams to ensure an exceptional customer experience within the training center. As the first point of contact for customers, clients, and guests, the CSR provides essential information, manages front‑office operations, and supports all aspects of the in‑house customer journey. The CSR reports to both the Technical Manager and the Scheduling Manager .

Requirements

High school diploma or equivalent.
1–2 years of customer service experience in a busy, customer‑facing environment.
Strong customer service and interpersonal communication skills.
Professionalism and ability to support clients in a fast‑paced setting.
Basic administrative and organizational skills.

Nice To Haves

Spanish language skills.
Experience in aviation or hospitality environments.

Responsibilities

Act as the primary point of contact for all customers, clients, and guests throughout their lifecycle in the training center.
Perform front‑office duties, providing information related to training processes (schedules, changes, etc.) and logistics (hotel, transport, visa), and addressing reasonable customer requests.
Complete TSA requirements, including taking copies of required documents and photographs for each TSA client training on a non‑US passport.
Provide weekend coverage from 06:00–18:00 on Saturday and Sunday , with some flexibility in arrival and departure times.
Open the facility (unlock front door) and manage the client check‑in process (badges, briefings, answering questions).
Guide clients to Training Center amenities; such as coffee, snacks, and restrooms.
Escalate and report any issues promptly.
Demonstrate professionalism, punctuality, and strong customer‑facing skills in a high‑activity environment.