Customer Service Representative

Paul the Plumber LLC•Derry, NH

17d•$18 - $22•Onsite

About The Position

We are looking to add a Customer Service Representative to our expanding office team supporting our industry professionals. Our Customer Service Representatives work directly with our customers over the phone to set up appointments, answer their questions, and coordinate their needed services. Here at Paul the Plumber LLC, our employees are valued for their skillset, rewarded for their hard work, and encouraged to grow to their fullest potential.

Requirements

Highschool diploma or equivalent
A minimum of 1 year experience in a customer service role
Strong communication skills both verbal and written
Proficiency using customer service software and other computer applications
Sound problem solving and de-escalation skills
Excellent organizational and multitasking abilities
Authorization to work in the US

Responsibilities

Serve as the primary point of contact for incoming customer calls, emails, and messages
Schedule service appointments for plumbing, HVAC, and electrical services
Provide accurate information and guidance regarding services, pricing, and company policies
Maintain customer records and update the company’s database with accurate information
Collaborate closely with technicians and dispatchers to coordinate service calls and ensure smooth operations
Upsell additional services or maintenance plans to customers based on their needs
Occasional on-call services

Benefits

Employer paid medical, dental, and vision insurance for employees
Employer paid short term disability, long term disability, and group life insurance
Accident, hospital, cancer, and critical illness supplemental insurance
401k with company match
Paid holidays, personal time, and vacation time after 6 months of employment
Monthly SPIFF and annual bonus opportunities

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