Customer Service Representative
Satcon•Dallas, TX
•$49,500 - $61,500•Hybrid
About The Position
We are looking for a communicative and detail-oriented Customer Service Representative to serve as the primary link between Satcon and our valued client base. In this hybrid role, you will manage a variety of support tasks ranging from basic troubleshooting to coordinating with our senior technical consultants. This is not a "call center" environment; it is a professional services role requiring a high degree of critical thinking and polished communication.
Requirements
- Experience: 1–3 years of experience in a customer-facing role, preferably within the technology, consulting, or professional services sectors.
- Communication: Good written and verbal English skills are mandatory. You must be able to draft professional emails and speak confidently with corporate stakeholders.
- Technical Aptitude: Ability to quickly learn new software interfaces. Previous experience with CRM tools (HubSpot, Zendesk, or similar) is highly advantageous.
- Reliability: As a hybrid employee, you must demonstrate strong time-management skills and the ability to work independently while remote.
- Education: A Bachelor’s degree is preferred, though equivalent professional experience will be considered.
Nice To Haves
- Previous experience with CRM tools (HubSpot, Zendesk, or similar) is highly advantageous.
Responsibilities
- Inquiry Resolution: Manage and prioritize incoming support requests via our official ticketing system, email, and scheduled phone consultations.
- Product Assistance: Provide functional guidance to users on our suite of ERP and BI solutions, ensuring they maximize the value of Satcon services.
- Technical Liaison: Document complex issues clearly and escalate them to our engineering or consulting teams when deeper technical intervention is required.
- Client Success Tracking: Proactively reach out to clients to ensure their support experience was satisfactory and to identify areas for service improvement.
- Data Management: Maintain meticulous records of client interactions and solutions within our CRM to assist in long-term account management.
- Knowledge Contribution: Assist in the creation of "Self-Service" documentation and internal FAQs to help streamline the support lifecycle.
Benefits
- Access to comprehensive health benefits
- Paid time off (PTO)
- A collaborative environment focused on career growth within the IT industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
