PT Afternoon Customer Service Representative

Planet Fitness•Abington Township, PA

1d•Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, operates over 200 clubs nationwide, serving more than one million members. The company is dedicated to transforming lives through affordable fitness and fostering a Judgement Free fitness experience. They value accountability, drive, passion, and ambition in their team members, believing in the power of their people to make a difference. The Customer Service Representative role is crucial in providing superior customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free experience within the club.

Requirements

Customer service experience
Must be 18 years of age or older
Basic computer proficiency

Nice To Haves

High school diploma/GED equivalent preferred

Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
Answer phones in a friendly manner using information script
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner
Process beverage or merchandise purchases through the point of sale system
Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
Provide a clean, sanitized and safe club environment.

Benefits

Growth Opportunities over 90% of our management team started as an entry level team member!
Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Shift-differential pay for select shifts
PTO for all employees
Employee Assistance Program
Free employee Black Card Membership

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