Customer Service Representative

Hancock Claims Consultants • Alpharetta, GA

1d • Hybrid

About The Position

At Hancock Claims Consultants, we help people rebuild their lives after property damage. Our Customer Service Representatives are the first voice our clients hear, and your role will be critical in ensuring they receive excellent service during challenging times.

Requirements

• 1+ year of customer service experience (call center preferred)
• Comfortable using multiple software programs (similar to RingCentral and InContact) and databases simultaneously
• Detail-oriented with strong listening and problem-solving skills
• Ability to work steadily under pressure while maintaining accuracy
• Positive, team-oriented mindset and professional communication skills

Responsibilities

• Handle inbound and outbound calls in a high-volume environment
• Assist policyholders, carriers, and field staff with claim updates and scheduling
• Accurately enter and update information in our internal systems
• Follow compliance guidelines and maintain confidentiality of sensitive data
• Collaborate with other team members to meet daily service goals
• Work additional hours during high-volume CAT events (with at least 24 hours’ notice)

Benefits

• Competitive pay with bonus potential
• 2 weeks of paid in-office training at our Alpharetta headquarters
• Medical, Dental, and Vision insurance, 401(k) Retirement Plan, Paid Time Off, and more
• Remote work after successful training
• Career growth opportunities in a growing company
• Supportive and collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed