Part Time Customer Service Representative

Oak Brook Park District • Oak Brook, IL

1d • $16 - $17

About The Position

The Tennis Center Customer Service Representative plays a crucial role in the daily operations of our Tennis Center. This position is responsible for providing exceptional customer service to both internal and external patrons, ensuring smooth operations, and maintaining a positive atmosphere. Reporting to the Tennis Center Customer Service Manager, this role involves various essential duties including customer interaction, facility upkeep, maintaining accurate records, and promoting safety initiatives.

Requirements

• Valid Illinois driver's license (Class D)
• Current CPR/AED/First Aid certification required or training provided by the Park District

Responsibilities

• Provide accurate information to the customer.
• Establish and maintain a good working relationship with other employees.
• Communicate and collaborate with coworkers in all departments.
• Regularly communicate with the Tennis Center Assistant Manager on Park District matters.
• Work with other staff members to address facility, program and service issues.
• Accurately complete tasks in a timely manner.
• Make initiative to complete tasks with minimal assistance.
• Be familiar with facility operating hours, website content, program information, program changes (i.e., staffing, schedules, locations), special events, and other issues affecting customer service.
• Collect fees and balance cash receipts daily.
• Maintain accurate court sheets.
• Good decision making and the ability to effectively deal with upset customers is
• Support the District’s safety initiative including adhering to policies and procedures, performing your job in a safe manner, attending required training, seeking additional training as needed, promptly reporting accidents/incidents, and proactively addressing hazards in the workplace.
• Attend staff meetings.
• Attend scheduled customer service training sessions.
• Assist with maintaining lounge areas, locker rooms, hallways and towel service.

Benefits

• All Oak Brook Park District employees benefit from a work-life atmosphere, a complimentary Central Park Campus Membership for you, Program and Rental Discounts, continuing education opportunities, and 457 Defined Contribution Plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed