Customer Service Representative

P.E.A.C.H. Teams • Arbutus, MD

7d • $20 - $25

About The Position

Supreme Service Today is the name of our company, and each of those words is important. Our customers are expecting Supreme Service...and they are expecting it right away.
Supreme Service Today has been a trusted home service company since 2005. We have customers who have been with us the whole time, and new ones we know will stick around for years to come. Each one equally important. Because of this, you can't miss a step. You're the front face of our company and the first impression for our customers. You'll need to pay close attention to detail and follow through. When you send in your application, I'd like you to place the words Smiling Voice in the subject line.
Why? Because most people won't. Most people miss the little details. Those people won't be invited for an interview. But you will because you're brighter than the average.

Each day, you'll be responsible for fielding important calls coming into our busy business. You'll need to figure out what they need and find a way to help them in short order. You'll be scheduling appointments. You'll organize sales calls. You'll dispatch our technicians to the homeowner.

Ever used a computer? Excellent...because entering data and prioritizing services is going to be essential (don't worry, it's a really cool computer program and we'll teach you how to use it).

Don't be surprised if the person on the other end of the call is having a bad day. Your job...make it better.
Customer Service Representative - Bilingual is a plus
Can I hear you smile?

You talk to someone, and they immediately feel comfortable.
You have a smile that can be heard through a telephone.
You listen intently and know how to help.

These are the habits of a good friend. And the habits of the person we want interacting with our customers.

Ever used a computer? Excellent...because entering data and prioritizing services is going to be essential (don't worry, it's a really cool computer program and we'll teach you how to use it).

Don't be surprised if the person on the other end of the call is having a bad day. Your job... make it better.

That's what we need from you!

Requirements

• High school diploma, or equivalent
• Basic knowledge of computers
• CSR skills
• Be on the ball
• Organized
• Play well with others
• Smile big when our customers call

Nice To Haves

• Prior customer service experience
• Background in HVAC
• Bilingual

Responsibilities

• Fielding important calls
• Figuring out customer needs
• Scheduling appointments
• Organizing sales calls
• Dispatching technicians
• Entering data
• Prioritizing services

Benefits

• Great pay kicking off at $20-$25 per hour plus commission
• Medical, dental, vision, and life insurance
• 401(k) plan
• Lots of training and growth opportunities (seriously...we want you to stick around)
• Paid holidays
• A Supreme place to work and place to make great friends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED