Customer Service Representative

SEW-EURODRIVE•Hayward, CA

19d•$20 - $23

About The Position

Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike business attitude. Pay Range: $19.50 To $22.50 1st shift Attain and keep current with the knowledge and skills required to provide information, service and assistance. Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided. Obtain required information and respond when necessary to complete action on inquiries/requests received. Complete appropriate paperwork and associated computer data/order entry to accomplish required actions. Provide assistance to other employees in a businesslike and professional manner as required. Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes. A 10% shift premium is paid for 2nd and 3rd shift positions. SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE! There is no monthly premium required for Employee's coverage: Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment Disability - Includes both Short Term Disability and Long Term Disability Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment Timely Evaluations with potential for a pay increase Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service Holiday Pay - Twelve (12) paid holidays per year Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually Paid Parental Leave - To assist and support new parents with balancing work and family matters Onsite Clinic Services - On location medical services by licensed providers at no cost to employees Education Assistance Programs - Student Loan Repayment / Tuition Assistance options Counseling Resources - Easy and convenient access to professional counseling services online Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements Employee Assistance Programs - program to help employees navigate challenging life circumstances Additional job requirements and responsibilities would be discussed during the interview process.

Responsibilities

Attain and keep current with the knowledge and skills required to provide information, service and assistance.
Be available as assigned to accept all calls in a professional manner and determine the nature of the call.
Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided.
Obtain required information and respond when necessary to complete action on inquiries/requests received.
Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
Provide assistance to other employees in a businesslike and professional manner as required.

Benefits

Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
Disability - Includes both Short Term Disability and Long Term Disability
Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
Timely Evaluations with potential for a pay increase
Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
Holiday Pay - Twelve (12) paid holidays per year
Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
Paid Parental Leave - To assist and support new parents with balancing work and family matters
Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
Counseling Resources - Easy and convenient access to professional counseling services online
Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
Employee Assistance Programs - program to help employees navigate challenging life circumstances