Customer Service Representative
About The Position
The Customer Service Representative (CSR) will provide quality customer service through courteous, accurate, and timely customer assistance. This is a full-time position in Salisbury, NC (1431 W Innes St.) and the work schedule is Monday through Friday from 9:30am to 6:00pm. Great Work-Life Balance! No evening or weekend shifts! About the Role: Provide excellent service to all customers and patients by phone, email, messaging, and face-to-face Accept prescription orders and evaluate information for completeness and accuracy Coordinate and track daily deliveries Operate the cash register and balance the drawer accurately Ensure daily deposits are properly carried out in a timely way Assist with the pharmacy drive-through window Maintain a positive, professional, and caring attitude toward customers at all times Communicate effectively and courteously with all team members Multitask calmly and effectively in a fast-paced environment Maintain a neat and organized workstation Perform other related duties as assigned Perform in accordance with company policies and standards Embrace and perform in the spirit of the company’s core values and goals
Requirements
- Must have attained a High School Diploma or general education degree (GED)
- Responsible and dependable with a history of good attendance
- Proficient in English with strong verbal and written communication skills
- Must have a reliable mode of transportation to get to our Salisbury, NC pharmacy on time each workday
- Must be energetic and flexible and have a positive, helpful attitude both in-person and on the phone
Nice To Haves
- Customer Service and cashiering experience preferred
- Experience working in a healthcare, medical, or pharmacy setting a plus
- Cashier (POS) experience
Responsibilities
- Provide excellent service to all customers and patients by phone, email, messaging, and face-to-face
- Accept prescription orders and evaluate information for completeness and accuracy
- Coordinate and track daily deliveries
- Operate the cash register and balance the drawer accurately
- Ensure daily deposits are properly carried out in a timely way
- Assist with the pharmacy drive-through window
- Maintain a positive, professional, and caring attitude toward customers at all times
- Communicate effectively and courteously with all team members
- Multitask calmly and effectively in a fast-paced environment
- Maintain a neat and organized workstation
- Perform other related duties as assigned
- Perform in accordance with company policies and standards
- Embrace and perform in the spirit of the company’s core values and goals
Benefits
- Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.
- Six Company Paid Holidays and Three Personal Floating holidays
- Paid Time Off (PTO)
- Paid Leaves - Two Weeks Paid Parental Leave, Bereavement, Sick Leave, Time to Vote, Jury Duty
- Award Recognition Program
- Professional Learning & Development opportunities
- Company Paid benefits – Basic Life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, Health/Dependent Flexible Spending
- Voluntary benefits – Long and Short-term Disability, Pet Insurance, Legal, Accident, Hospital Indemnity, Critical Illness, Whole and Supplementary Life Insurance, Identity Theft Protection, 401(K) Retirement Savings Plan with company match
- All benefits are subject to the applicable plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
