Customer Service Representative

EASTERN WHOLESALE FENCE LLC • Tega Cay, SC

20d

About The Position

The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues.

Requirements

• Minimum Previous experience in customer service, sales, or other related fields preferred
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask in a fast paced office environment
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Prior experience in inside sales, customer service, or order processing
• Ability to multitask in a fast-paced environment
• Excellent problem-solving ability and attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant software

Responsibilities

• Handle customer inquiries by email, phone.
• Data Entry
• Quoting, placing and scheduling orders provided by large customer base
• Provide information about the products and services
• Resolve customer issues and concerns
• Develop and maintain a knowledge base of the evolving products and services
• Manage files, update paperwork, distribute communications in a timely manner.
• Maintaining and growing customer relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees