Customer Service Representative (10a -7p)

LKQ Corporation • Plano, TX

1d • $18 - $23 • Onsite

About The Position

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! This is a unique opportunity to gain hands-on customer service and dispatching experience in a dynamic environment. This critical role supports the entire Operations team by assuring the technicians know where they are going for their appointments and what work they are going to complete when they get there. This position is an in-person position located in Plano, TX. Compensation $18 - $23 per hour (based on experience)

Requirements

• High School Diploma/GED
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Basic messages communicated orally. May write brief messages and keep simple records.
• May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
• Prioritize assigned and routine tasks.
• Handle appropriately.

Nice To Haves

• Associate's Degree
• Sales or customer service experience, especially in a call center environment.
• Bi-Lingual, English & Spanish or English & French.

Responsibilities

• Establish and maintain effective working relationships with new & existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
• Daily duties include heavy phone activity and computer use.
• Field staff requests/inquiries regarding general issues.
• Receive incoming calls and create work orders.
• Manage timely responses to customers' calls and inquiries.
• Plan, forecast, schedule and communicate service calls with customers and technicians.
• Maintain an extremely well-organized calendar.
• Other duties and additional responsibilities as directed, depending upon interest and capacity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED