Customer Service Representative
About The Position
Corin is searching for a Customer Service Representative to work on our US Customer Services team working directly with sales agents and customers to process orders, update requests, handle issues and other tasks as necessary. The Customer Services Representative is responsible for effective customer service for all customers, both internal and external while operating within the established department policies and procedures. This is a fast-paced and time-sensitive work environment. Previous office-based customer service experience is required. The key responsibilities of the Customer Service Representative are to: Provide quality customer service and support to sales agents and customers Enter and audit orders in a timely and ‘right the first time’ mannerProcess purchase orders, and expired inventory requests, create invoices and credit notes in alignment with standard work Release orders for distribution promptlyProvide Return Authorization Numbers to Agents for product complaints and expired product returnsAssist with the management of the Customer Service Inbox Collaborate and assist Customer Service Manager, and internal stakeholders to help support agents and customersSupport with training and onboarding of new CSRs and other department personnelContribute to the work environment that fosters team pride and promotes personal growthMaintain and project a positive attitude and professionalism when assisting internal and external customers regarding all product and business issuesManage the administration of customer requirements, using the ERP software systemManage, update and maintain master customer information with accuracyCreate, update, and improve (as needed) Customer Services Standard Operating ProceduresFacilitate set up process of new accounts Take incoming callsUse the various portals to retrieve and/or acknowledge paymentsPartner with finance on corrective actions needed using root cause analysis Liaise with agents/hospitals and co-ordinate price resolutionProduct research to assist with agent inventory requestsMaintain electronic filing for assigned accountsOther duties as assigned for required to support the sales agents and customers
Requirements
- 2-5 years of Customer Service experience
- Excellent written and verbal communication skills
- The ability to remain calm under pressure with deadlines and various client demands
- The ability to prioritize and organize work, as well as being flexible about constantly shifting priorities
- Worked with a variety of different personalities with many pressing deadlines
- Flexible, positive and have a proactive attitude to change.
- A strong and resilient professional approach
- Microsoft Office expertise in Word, PowerPoint and proficient with Excel, Outlook and Teams
- Strong written and verbal communication skills including strong listening skill
- Highly customer-focused
Nice To Haves
- Previous ERP experience is preferred
- Experience in a Medical Device/Biotech firm would be a plus
Responsibilities
- Provide quality customer service and support to sales agents and customers
- Enter and audit orders in a timely and ‘right the first time’ manner
- Process purchase orders, and expired inventory requests, create invoices and credit notes in alignment with standard work
- Release orders for distribution promptly
- Provide Return Authorization Numbers to Agents for product complaints and expired product returns
- Assist with the management of the Customer Service Inbox
- Collaborate and assist Customer Service Manager, and internal stakeholders to help support agents and customers
- Support with training and onboarding of new CSRs and other department personnel
- Contribute to the work environment that fosters team pride and promotes personal growth
- Maintain and project a positive attitude and professionalism when assisting internal and external customers regarding all product and business issues
- Manage the administration of customer requirements, using the ERP software system
- Manage, update and maintain master customer information with accuracy
- Create, update, and improve (as needed) Customer Services Standard Operating Procedures
- Facilitate set up process of new accounts
- Take incoming calls
- Use the various portals to retrieve and/or acknowledge payments
- Partner with finance on corrective actions needed using root cause analysis
- Liaise with agents/hospitals and co-ordinate price resolution
- Product research to assist with agent inventory requests
- Maintain electronic filing for assigned accounts
- Other duties as assigned for required to support the sales agents and customers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
