Full-Time Customer Service Representative

OneMCI•Killeen, TX

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re looking for Customer Service Representatives to join our team and provide inbound support, help desk assistance, technical troubleshooting, and back-office processing for both commercial and public sector clients. In this role, you’ll handle inbound inquiries , resolve product and process-related questions, troubleshoot basic technical issues, and professionally represent some of the world’s most recognizable brands . This is an entry-level position with paid training perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

18+ years old with a high school diploma or equivalent
Strong English communication skills (oral and written)
Typing speed of 20+ WPM with accuracy
Experience with data entry, Windows PC applications, and Microsoft Office Suite
Reliable wired high-speed internet (20 Mbps+ download)
Highly reliable, punctual, and motivated with a strong work ethic
Excellent organization, problem-solving, and conflict resolution skills
Customer-first mindset: empathetic, patient, and responsive
Ability to multi-task, self-manage, and stay focused in a fast-paced environment
Team-oriented with strong interpersonal skills

Nice To Haves

1+ year of experience in customer service, tech support, inside sales, back-office support, chat, or administrative roles
Prior state or federal work experience
Previous contact center experience

Responsibilities

Manage inbound and outbound customer contacts in a courteous, professional, and timely manner
Listen actively to customer concerns, identify needs, and provide accurate solutions
Research internal systems to locate information; collaborate with other teams as needed
Accurately document and process claims, inquiries, and updates in company systems
Follow scripts, policies, and procedures while maintaining professionalism and empathy
Troubleshoot customer issues and strive for first-call resolution
Escalate unresolved or complex issues to the appropriate staff or managers
Protect customer confidentiality and handle sensitive data responsibly
Attend training sessions, stay updated on program changes, and maintain product knowledge
Meet attendance, reliability, and performance standards consistently

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.