Customer Service Representative

Fortive • Everett, WA

22d

About The Position

Respond to and document all customer complaints and ensure appropriate actions are taken for problem resolution for Return Material Authorizations (RMA). Resolve customer emails and phone calls (55+/day) to set up RMAs for service units, provided status updates of RMAs, or support general customer inquiries. Review customer Purchase Orders via email for data entry into Oracle Software. Review inaccurate data for customer service orders and follow up with the customer to clarify items such as, payment method or model type. Starting/End time is, 8:00 am-5:00pm Monday through Friday. Saturdays and overtime may be required. Ability to flex schedule to accommodate meetings will be required and to provide coverage before or after scheduled shift. Schedules subject to change based on business and client needs. Works well independently or collaboratively with a team

Requirements

• 1+ years of experience in a customer service role
• Experience working in a fast-paced environment and multi-tasking
• Excellent verbal & written communication skills
• Proficient with Word & Excel
• Experience working in a role that required a strong attention to detail
• Able to sit at a workstation facing a computer for extended periods of time
• Ability to complete tasks with minimal direction using established policies, guidelines, written & verbal procedures, and instructions.

Nice To Haves

• Prior experience with Oracle a plus
• Associates degree, or equivalent work experience preferred

Responsibilities

• Respond to and document all customer complaints
• Ensure appropriate actions are taken for problem resolution for Return Material Authorizations (RMA)
• Resolve customer emails and phone calls (55+/day) to set up RMAs for service units
• Provide status updates of RMAs
• Support general customer inquiries
• Review customer Purchase Orders via email for data entry into Oracle Software
• Review inaccurate data for customer service orders and follow up with the customer to clarify items such as, payment method or model type

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees