Customer Service Representative- No Experience Needed
About The Position
Family Credit Management is a nationwide nonprofit debt management organization, and we're looking for friendly, compassionate, and detail-oriented individuals to support our clients every day. As a Client Services Representative, you'll work primarily with existing clients, helping them through questions and updates via email and text, with occasional phone calls when needed. You'll play an important role in making sure our clients feel supported, informed, and confident in their financial journey. We provide complete in-person training. No experience required! This is a full-time, in-person position at our Rockford office (4306 Charles Street). Hours: Monday–Friday, 8:30 AM–5:00 PM.
Requirements
- Strong written communication skills - this role relies heavily on clear, thoughtful email and text communication
- Comfortable typing (minimum 40 WPM)
- Ability to stay organized and focused in a fast-paced environment
- A positive, empathetic attitude - our clients are often going through tough times
- Computer skills, including Outlook and Word (we will provide training on our system).
Responsibilities
- Communicate with clients mainly through email and text, and by phone when needed
- Research and resolve client questions or issues
- Follow up with clients to make sure concerns are fully addressed
- Work independently while collaborating with your team and supervisors
- Maintain a calm, professional, and compassionate tone
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
