CSR

Community Veterinary Partners•Moline, IL

13d

About The Position

The Customer Service Representative (CSR) plays a pivotal role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. The CSR is responsible for maintaining accurate records of customer interactions and transactions, ensuring that all communications are handled efficiently and professionally. By understanding customer needs and feedback, the CSR contributes to continuous improvement in service delivery and customer experience. Ultimately, this role is essential in building customer loyalty and supporting the company’s reputation for excellent service.

Requirements

High school diploma or equivalent.
Proven experience in a customer service role or related field.
Strong communication skills, both verbal and written.
Basic computer proficiency
Ability to handle multiple tasks and work in a fast-paced environment.
Must be able to work weekends (every other Saturday and Sunday)

Nice To Haves

Conflict resolution and problem-solving training or certification.
Previous experience in the Veterinary Industry.
Works well individually and in a team
Experience with PetDesk platform a plus

Responsibilities

Respond promptly and professionally to customer and regular veterinarians inquiries via phone, email, or chat.
Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
Maintain detailed and accurate records of customer interactions and transactions in the company database.
Collaborate with other departments to address complex customer issues and ensure timely resolution.
Provide customers with information about products, services, and policies to assist in their decision-making.