Customer Service Representative - PM Shift

TEKsystems • Canton, MA

10d • $20 - $20 • Remote

About The Position

Computershare’s National Campaigns Unit supports shareholder communications for public
companies during the Spring Proxy season. As a Customer Service Representative, you’ll assist shareholders with voting processes, provide
clarity on proxy materials, and help them complete required actions before Board of Directors meetings.
You will manage inbound and outbound calls and email responses related to voting, proxy statements, annual reports, and meeting preparation. AM shift agents handle mostly inbound calls.

Requirements

• HS Diploma or GED
• 1+ year of contact center customer service experience (must include metrics, QA, adherence, etc.)
• 6+ months outbound calling experience within last 24 months
• Experience persuading customers to complete a task (e.g., payment, upgrade, confirmation — NOT sales)
• Clear, professional speaking voice (working with high‑net‑worth clientele)
• Ability to read scripts, speak, and take notes simultaneously
• Proficiency with Microsoft Office and multitasking across systems/dual monitors
• Ability to work in fast-paced, high-volume, stressful environments
• Strong de-escalation and professionalism skills
• USB headset
• 2nd monitor
• Valid physical address (no PO Boxes)
• Internet: 100 Mbps download / 10 Mbps upload minimum
• Able to hard-wire into internet (if issues occur, this becomes mandatory)

Nice To Haves

• Experience with Genesys Cloud preferred

Responsibilities

• Handle inbound and outbound calls from shareholders regarding proxy voting
• Read and follow call scripts verbatim
• Assist callers with: How to submit votes online, by mail, or by phone Understanding items on the ballot (board elections, compensation, mergers, governance proposals, etc.) Requesting paper copies of proxy materials Updating or changing previously submitted votes
• Document interactions accurately while speaking, listening, and navigating systems
• Meet call metrics, QA requirements, and schedule adherence standards
• Manage challenging or frustrated callers calmly and professionally
• Support Computershare in gathering sufficient votes to meet legal/governance deadlines

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED