Customer Service Representative

Falls of Neuse Management LLC • Billings, MT

26d

About The Position

American Welding & Gas
(SILVERTIP PROPANE DIVISION) is seeking an
experienced Customer Service Representative in Billings, MT.

American Welding & Gas (AWG) is a manufacturer and distributor of industrial
gases as well as a provider of all your welding supply needs. We are a family
and teammate owned company that is headquartered in Raleigh, North Carolina. Our
company provides industrial, medical and specialty gases as well as food and
beverage gases across the United States, from Montana to Pennsylvania and down
through Texas and Florida. With a team of over 800 employees, over 100 retail
locations and 22 fill plants we pride ourselves in our customer
service, expertise, assets and resources that allow us to reach a large and
diversified customer base of the highest quality. AWG originated from Valley
Welding Supply located in Billings, Montana and Scott-Gross Company located in
Lexington, Kentucky. Both companies began back in 1949 and have allowed us to
grow through acquisitions as well as organically.

Requirements

• HS diploma or GED.
• At least one year of Customer Service/Operations Support preferred.
• Proficient with Microsoft Office products (specifically Outlook and Excel).
• Adapt easily to new software, multiple information management dashboards.

Nice To Haves

• Pleasant, professional and courteous personality.
• Strong administrative skills: organized, efficient and flexible.
• Excellent verbal and written communication skills.
• Ability to multi-task and work independently to meet deadlines.
• Superior focus in an environment of distraction and outstanding “follow-through” skills.

Responsibilities

• Responsible for customer growth and retention through sales and customer service efforts.
• Directly address customer requests/concerns for the company and/or efficiently route those inquiries accordingly.
• Accurate and efficient entry and distribution of all customer orders.
• Daily sales entry.
• Past due customer collection calls.
• Participate in self-directed work team environment.
• Additional duties and special research or administrative projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED