Customer Service Representative

Pratt Industries • Woolwich Township, NJ

8d

About The Position

Are you a seasoned customer service professional with a knack for logistics and
a drive for operational excellence? Do you thrive in a dynamic, fast-paced
environment where your work directly impacts the success of the business?

Pratt is looking for an experienced and proactive Customer Service & Operations
Specialist to bridge the gap between our customers, sales team, and
manufacturing operations. This isn't just a phone job—you’ll be a key driver of
efficiency, customer satisfaction, and continuous business improvement within
the agriculture and manufacturing sector.

As a Customer Service & Operations Specialist, you’ll manage the entire order
lifecycle and be a central figure in improving the customer experience and
driving operational efficiency. You’ll move beyond simple order entry to
participate in value-added projects that lead to overall business improvement
and cost savings.

Requirements

• Education: High school diploma or GED.
• Experience: Five years of proven experience in a distribution or manufacturing environment.
• Technical Acumen: Strong computer literacy with proficiency in MS Office (Word/Excel) and modern data management systems.
• Communication: Ability to write business reports, present to groups, and interpret complex operating manuals or performance reports.
• Mathematical Skills: Ability to compute rates, ratios, percentages, and calculate figures such as discounts, costs, proportions, and volumes.
• Problem-Solving: Strong reasoning ability to solve problems where limited standardization exists.

Nice To Haves

• Specific experience in the Agriculture or Corrugated Container industry.
• Application knowledge of agricultural production processes.

Responsibilities

• Serve as the primary point of contact for all customer inquiries, order processing, and complaint resolution.
• Accurately process and place customer orders on a timely basis, including managing complex purchase orders.
• Maintain and update required daily reports and forward essential confirmations (Order Acknowledgements, ASN, and COAs) to customers.
• Coordinate with accounting for credit form approvals and assist sales personnel with account needs.
• Maintain accurate and organized customer files.
• Inventory Control: Actively manage and maintain inventory levels for all required inventoried items.
• Logistics Efficiency: Oversee the drop trailer program, providing recommendations to boost efficiency and reduce costs.
• Product Coordination: Process new product items, including collecting New Item Checklist (NIC) documentation and coordinating approval meetings.
• Warehouse Liaison: Coordinate with warehouse supervision to preemptively avoid problems between the warehouse and the customer; develop strong working relationships across all departments.

Benefits

• Quick Access to Healthcare: Eligible for insurance benefits within ONE MONTH of hire.
• Performance Bonus: Eligible for our Gainsharing bonus after just one full month of employment.
• Secure Your Future: Start with our 401(k) with a partial match after 3 months.
• Time to Recharge: Start earning PAID vacation days after 6 months.
• full benefits package including medical, dental, vision, life, disability, HSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees