Customer Service Representative - Overnight

Cobblestone Auto Spa•San Tan Valley, AZ

29d•Onsite

About The Position

The Customer Service Representative (CSR) is the face of our convenience store operations, responsible for delivering prompt, courteous, and top-tier service to every customer. This role interacts directly with guests both in person and via telephone, tendering transactions, resolving inquiries, addressing complaints, and promoting store products and promotions. CSRs are expected to maintain a clean, organized environment while ensuring compliance with all safety, legal, and operational policies. Ideal candidates will thrive in fast-paced retail settings, bring a positive attitude to every shift, and take pride in delivering exceptional customer experiences.

Requirements

Basic understanding of retail and/ or convenience store operations
Familiarity with POS systems, cash handling, and product placement
Awareness of safety, sanitation, and legal requirements related to sales and store cleanliness
Excellent customer service and communication skills
Attention to detail and strong accuracy in cash handling
Ability to manage multiple tasks in a fast-paced environment
Dependable, punctual, and self-motivated
Ability to stand and remain active for extended periods
Ability to work flexible hours, including evenings, weekends, and holidays
Able to lift and carry up to 50 pounds as needed for stocking or receiving shipments
Willingness to work as part of a team and adapt to changing priorities
High School Diploma or equivalent preferred, not required
Previous experience in customer service or retail preferred
Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
Ability to pass any legally required certifications for selling restricted items
Must be able to successfully pass a background check in accordance with company policies and applicable laws
Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Use of personal protective equipment (gloves, eyewear, etc.. ) as required
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

Nice To Haves

Previous experience in customer service or retail preferred
High School Diploma or equivalent preferred, not required

Responsibilities

Greet and assist customers in a friendly, professional, and timely manner
Provide information about store products, services, and promotions
Answer customer questions and resolve issues or complaints quickly and efficiently
Communicate effectively with team members and store leadership to ensure smooth operations
Accurately tender cash, credit, debit, and mobile transactions using point-of-sale (POS) system
Follow all cash handling procedures including reconciliation and shift balancing
Comply with all legal requirements regarding the sale of restricted items such as alcohol, tobacco, fuel, and lottery (where applicable)
Engage in suggestive selling and upselling of products and services
Discuss and promote current promotions and membership or loyalty programs to customers
Restock shelves and coolers, fill product holes, and maintain front-facing and stocked displays
Receive and organize vendor shipments in a timely and accurate manger
Maintain cleanliness standards for the store including counters, floors, restrooms, and customer areas
Assists with cleanliness and maintenance tasks, including restroom cleaning, trash removal, dumpster cleaning, and pump area upkeep, to maintain a sanitary and customer-ready environment
Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
Follow all company dress code, attendance, and operational policies
Perform all duties in strict adherence to regulatory requirements, including fuel handling, food safety, alcohol and tobacco sales, lottery sales, environmental safety and OSHA standards to ensure a safe and compliant store operation