PT Customer Service Representative
About The Position
National Fitness Partners, the largest Planet Fitness franchise, operates over 200 clubs nationwide, serving over one million members. The company is dedicated to transforming lives through affordable fitness and creating a Judgement Free fitness experience. They foster a culture of accountability, drive, passion, and ambition. This Customer Service Representative role is crucial in delivering a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
Requirements
- Customer service experience
- Must be 18 years of age or older
- Basic computer proficiency
Nice To Haves
- High school diploma/GED equivalent preferred
Responsibilities
- Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized and safe club environment
Benefits
- Growth Opportunities over 90% of our management team started as an entry level team member!
- Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date
- Shift-differential pay for select shifts
- PTO for all employees
- Employee Assistance Program
- Free employee Black Card Membership
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
