Customer Service Representative

CORPORATE - MOUNT FRANKLIN FOODS LLC•El Paso, TX

7d•Onsite

About The Position

Receives (by telephone) requests for quotations, orders, and lead times from customers. Coordinates with other departments in handling purchase orders and providing service to customers.

Requirements

High School diploma or GED
Experience working on a Business-to-Business customer service level.
Basic computer skills/Data Entry
Excellent verbal and written communication skills.
Bilingual English and Spanish

Responsibilities

Monitors and assigns work to customer service representatives, while performing all the tasks of a customer service representative.
Trains, explains tasks, and assists in the solution of problems.
Receives customers requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
Analyzes transactions, correct records, and adjust errors.
Searches company records under ZIP code, name, account number, etc., using CRT computer printout, or requisition information from factory.
Trace status of orders.
Resolve customer questions related to orders, takes orders as needed.
Maintains liaison with other departments for order completion.
Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
Responds to customers requests via telephone or mail, using typewriter or personal computer when necessary.
Contact customers to ascertain data omitted on orders.
Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Prepares and forwards preliminary paperwork to returns and replacements on problem orders and gifts not received.
Interfaces with MIS on upgrading and accessing various reports.