Customer Service Representative Kia Mandan

Eide Ford Mandan • Mandan, ND

4d

About The Position

Eide Autos is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Bismarck, North Dakota. This individual will be responsible for providing exceptional service to our customers in the auto industry. This is a full-time position. Eide Autos is always looking for hardworking individuals to join our team! Our goal is to develop long-term employees who want to be successful and have opportunities for advancement. Eide Autos looks after their employees with extensive benefits. We invest in our employees and their growth at the store. Compensation: The compensation for this role is a competitive base salary plus commission, paid semi-monthly.

Requirements

• High school diploma or equivalent; college degree preferred
• Previous customer service experience in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a busy work environment
• Knowledge of the automotive industry is not needed, we will train
• Willingness to work flexible hours, including evenings and weekends

Responsibilities

• Greet and welcome customers in a friendly and professional manner
• Act as the first point of contact for customer inquiries and concerns
• Provide information about products and services offered by the dealership's service department
• Conduct follow-up calls with customers to ensure satisfaction with their service experience
• Resolve customer complaints or issues with a high level of empathy and professionalism
• Maintain and update customer records in the company database
• Collaborate with other departments to ensure smooth and efficient customer service processes
• Meet and exceed sales targets and goals set by the dealership
• Assist with administrative tasks as needed

Benefits

• Advanced placement opportunities
• Medical, Dental and Vision Insurance
• 401(k) plan with Immediate Company Match
• Paid Time Off
• Competitive pay plans
• Voluntary Benefits and Fringe Benefits (Employee Pricing, Free Gym Membership, and more!)
• Sundays Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED