Customer Service Representative

National Veterinary Associates • Mansfield Center, CT

44d • $18 - $23

About The Position

East Brook Animal Hospital is looking for a Full-time or Part-Time, caring, reliable Client Service Representative (CSR) to join our team. The CSR is the first point of contact for clients and plays a key role in providing excellent customer service while ensuring a smooth visit for pets and owners.

Requirements

• High School Diploma or GED required
• Minimum 1 year experience in a veterinary or animal care setting preferred
• Strong Telephone Etiquette, Computer and Multitasking skills
• Excellent Communication and Customer Service Skills, and the ability to Manage Stressful Situations
• Able to lift up to 50 lbs and move throughout the clinic , climb stairs multiple times per day
• Calm, compassionate, and professional under pressure

Responsibilities

• Greet clients and pets with a positive, professional attitude
• Manage check-in and check-out processes with accuracy
• Schedule and confirm appointments using Avimark
• Personable, empathetic and friendly with phone calls, in emails, and with all client communications/Interactions
• Process invoices and payments accurately
• Educate clients about services, products, and preventive care
• Maintain a clean, organized front desk and waiting area
• Support veterinarians, technicians, and management with daily tasks
• Provide compassion and support to clients in emotional situations

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Health Savings Account
• Paid time off (Full-Time Employees receive vacation, Holiday and Sick Pay contingent on hours worked/ Part-Time employees receive sick pay contingent to time worked)
• Employee discounts for Pets
• Allowances contingent to time worked

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED