Customer Service Representative - Convenient Care - Travels works weekends - 3, 12's

Lee Health•Fort Myers, FL

34d•$16 - $19•Onsite

About The Position

Customer Service Representative Lee Convenient Care (Full Time) Locations: Metro Parkway, Page Field & Pine Island Road Fort Myers, FL Department: LPG Convenient Care Gulf Coast Pay: $15.64 $18.75/hour Schedule: This role follows a 3 twelve-hour shift schedule (6:45 AM 7:15 PM). You will be scheduled to work every other Saturday and Sunday, and you must have flexible weekday availability MondayFriday to meet changing department needs. Please note: Schedules are released one week in advance. Are you energized by a fast-paced environment where every moment counts? Our Lee Convenient Care Walk-In Clinics operate at a high volume and require constant, direct patient interaction. Were looking for a team-oriented professional who thrives in a dynamic medical office setting and is committed to delivering an exceptional patient experience. As a Customer Service Representative, you will be the welcoming face of our urgent care clinics assisting patients with check-in and check-out, appointment scheduling, insurance verification, and billing support across multiple Convenient Care locations. Why Lee Health: Medical, dental & vision coverage Retirement plans with employer contribution Paid time off, paid sick leave & paid parental leave Tuition reimbursement & career development programs Employee wellness resources & mental health support Opportunities for growth and advancement across the system Apply today and become part of our fast-moving, patient-focused Convenient Care team! The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

High School Diploma or GED Required
Less than 1 Year Clerical/Administrative required
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire
Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful

Nice To Haves

Insurance/Customer Service preferred

Responsibilities

handling telephones
patient appointment scheduling
patient check-in
insurance verification
authorization
pre-certifications
referrals
posting charges
initial collections
preparing well-coded and accurate billing and maintenance of medical records
manage the business services for workers compensation, commercial carriers, employee health and corporate accounts