Customer Service Representative

Water Technologies•Woodridge, IL

16h•$50,000 - $60,000

About The Position

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Summary Office based sales position within the back-office team, acting as a Customer Service Associate. The person in this role is responsible for providing customer and sales support functions. The Customer Service Associate answers incoming calls and emails regarding complex customer service issues, purchase orders, billing questions, and collects payments from our customers

Requirements

Strong Organizational skills
Customer Centric
Associate degree or equivalent experience of at least 1+ years in customer service role in lieu of degree
Required: Customer centric attitude
Strong Interpersonal skills
Excellent communication and organizational skills
Professional

Nice To Haves

Proficiency in Salesforce
Proficiency in Google Sheets (or Excel equivalent)
Experience with a CRM system.

Responsibilities

Using the CRM database to process sales orders, send order confirmations, update orders for billing
Answering incoming calls regarding purchase orders, billing, and payments
Responsible for Return Merchandise Authorization (RMA) requests
Processing payments from the customers.
Filing customer paperwork
Works with distributor online portals to retrieve and confirm orders.
Assist other departments and channels throughout the organization with Customer Care related support