Experienced Customer Service Representative

VCA Animal Hospitals • Eugene, OR

1d • Onsite

About The Position

VCA Delta Oaks Animal Hospital in Eugene, OR is seeking a Customer Service Representative to join our one-of-a-kind, four-doctor general practice. VCA Delta Oaks has a long-standing client base, often serving multiple generations of families and their pets. We are proud of the exceptional care we provide and the relationships we build with our clients. Located in Eugene, our hospital offers access to a wide range of outdoor activities and a vibrant local restaurant and brewery scene. As a Client Service Representative (CSR), you are the welcoming face of our hospital and a vital part of our client experience. You help set the tone for every visit and build lasting trust with pet parents. Whether you're an experienced CSR or new to the field and seeking mentorship, our team is excited to meet you. We value individuals with a positive attitude, strong communication skills, and a passion for providing excellent client service.

Responsibilities

• Greet clients and assist them and their pets into exam rooms
• Answer and direct incoming telephone calls
• Schedule and confirm appointments
• Conduct follow-up calls and outreach to prospective clients
• Present and explain services and fees, including processing payments
• Recommend and assist with product and service purchases
• Educate clients on basic pet care and non-medical topics
• Maintain accurate records, charts, reports, and correspondence
• Support hospital cleanliness and upkeep both inside and outside

Benefits

• Access to the resources of a large veterinary network
• Career development and leadership opportunities
• Tuition support and continuing education allowances
• Veterinary Technician license reimbursement
• Mental wellness resources (e.g., Headspace subscription)
• Competitive compensation and referral bonuses
• Comprehensive benefits including:
• Medical, dental, and vision insurance
• Life, long-term, and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k) retirement plan
• Generous employee pet care discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed