Customer Service Representative

Gallagher•Lakewood Ranch, FL

4h•$18•Onsite

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Are you passionate about customer service in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Call Center Team! Our Customer Service Representatives help our customers when they have questions about their policies – limited sales involved! This is an In-Office position which is located at 8430 Enterprise Cir, Lakewood Ranch, FL 34202 Hours: M-TH 9am-6pm EST and Fridays 8am-5pm - No weekends Pay: $18/hr Benefits start day one! You’ll be answering the phone and emails from our customers when they have questions issues around their insurance policies. This isn’t your typical call center job, as you might need to investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution. This of course may mean you need to follow up once you have all the information you need. In every interaction you’ll demonstrate outstanding listening skills while providing excellent customer service. You’ll be patient, show empathy which will further promote our reputation of integrity. We believe that all persons are entitled to equal employment opportunity and we do not discriminate against any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.

Requirements

High school diploma
Minimum of 1 year of customer service experience
The ability to type well and use a computer

Nice To Haves

It would be great if you had a 4-40 insurance license or a 2-20 insurance license, but don’t worry if you don’t have one, we’ll give you all the training and support you need to earn your license, and do a fantastic job.
The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
An eye for detail

Responsibilities

Answering the phone and emails from our customers when they have questions issues around their insurance policies.
Investigating issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution.
Following up once you have all the information you need.
Demonstrating outstanding listening skills while providing excellent customer service.
Being patient and showing empathy which will further promote our reputation of integrity.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program